Thank you for choosing VZIOS! We take great pride in the quality and craftsmanship of our products. To ensure your peace of mind, we offer a Lifetime Warranty covering defects related to tarnishing and rusting
**What’s Covered:**
- Tarnishing & Rusting: If your accessory experiences tarnishing or rusting due to manufacturing defects, we will repair or replace it free of charge.
- Lifetime Unlimited Repairs: For items that are damaged under normal use (excluding wear and tear), we offer unlimited repairs for the lifetime of the product.
- 1-to-1 Exchange: If an item cannot be repaired, we will offer a 1-to-1 exchange for an identical or comparable piece.
**What’s Not Covered:**
- Normal Wear & Tear: This warranty does not cover damage from everyday use, including scratches, fading, or other signs of aging that naturally occur over time.
- Accidents: We do not cover damages resulting from accidents, mishandling, or improper use of the product.
- Loss or Theft: This warranty does not apply to items that are lost, stolen, or damaged due to negligence or intentional harm.
- Non-Authentic Items: The warranty applies only to authentic VZIOS products purchased directly from the official VZIOS store. Purchases made from third-party sellers, unauthorized resellers, or secondary markets are not eligible for warranty coverage.
**How to Make a Claim:**
1. Contact Us: Reach out to our customer service team by email or WhatsApp with a photo of the damaged accessory and a brief description of the issue. Please include proof of purchase from the official VZIOS store.
2. Return the Product: We may ask you to send the item back for inspection and repair/replacement. If the item is valid for warranty claiming, VZIOS will bear the both-way shipping cost, and vice versa.
3. Resolution: If the item qualifies for repair, we will proceed with the necessary fixes. If the item is beyond repair, we will exchange it for a similar product.
Please note that your warranty is valid only for the original purchaser and must be accompanied by proof of purchase from the official VZIOS store.
Thank you for your continued trust in VZIOS.
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